Store Policy

PRIVACY POLICY

The Old Farmhouse Tack LLC | Last Updated: 12.5.25

The Old Farmhouse Tack LLC (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect:

Name, email, phone number
Shipping & billing address
Payment information (processed securely by Wix/third-party payment processors, we never see full card numbers)
Order history
Messages sent through our website forms

How We Use Your Information

We use your information to:

Process and ship orders
Communicate with you
Provide customer support
Improve the website
Send updates, promotions, or new arrivals (only if you opt in)

How We Share Information

We do not sell or rent your data.
We may share basic info only with:

Payment processors (for purchases)
Shipping carriers (to deliver your order)
Wix (our website host)

Our website uses cookies to improve your browsing experience. You can manage cookies in your browser settings.

Your Rights

You may request:

A copy of the data we have
Corrections
Deletion

Contact

Questions?
oldfarmhousetack@gmail.com

TERMS & CONDITIONS (TERMS OF SERVICE)

Last Updated: 12.5.25

By using this website, you agree to the following terms:

1. Online Store

We sell new, used, custom, and consigned items.
All product descriptions are as accurate as possible.
Most items are one-of-a-kind and may sell quickly.

2. Pricing & Payment

All prices are in USD.
We accept payment through Wix’s secure checkout.
Orders must be paid in full at the time of purchase.

3. Shipping

Shipping times vary. We do our best to ship quickly.
We are not responsible for carrier delays.

4. Returns

See our full Shipping & Returns Policy.

5. Consigned Items

Many items are sold on behalf of consignors.
Consignors set their own minimums and payouts.
All consignment purchases are final sale unless otherwise stated.

6. Custom Orders

Custom tack, custom pads, vinyl, and personalized items are non-refundable.

7. Website Use

Do not misuse or attempt to hack the site.
All content is the property of The Old Farmhouse Tack LLC.

8. Limitation of Liability

We are not liable for injuries, damages, or losses related to use of products purchased through our website.
Always inspect tack before use.

9. Changes to Terms

We may update these terms at any time.

SHIPPING & RETURNS POLICY

Last Updated: 12.05.25

Shipping

We ship all orders through trusted carriers.
Tracking information will be emailed once your order leaves our hands.

Once a package is accepted by the carrier, we are no longer responsible for delays, damage, or loss.

If your order arrives damaged, a claim must be filed directly with the carrier.
We can help point you in the right direction, but the carrier is responsible for resolving shipping damage.

RETURNS & EXCHANGES

Because we sell used, custom, and consigned items, returns are limited.

Return Window

You have 15 days from the date you receive your order to contact us about any issues. No returns will be accepted after Day 15.

ITEMS THAT CANNOT BE RETURNED

Custom tack
Custom pads
Personalized/vinyl items
Consignment items
Clearance items
Gift cards

This includes any item made specifically to your color, size, or design choices.

IF WE MAKE A MISTAKE

We’re human — if we ship the wrong item or miss something, we’ll fix it.

We require:

Photo proof of the mistake or missing item
A clear picture of the packaging and product

Once verified, we will exchange or correct the issue.

RETURNS FOR APPROVED ISSUES

If your return is approved:

The customer must ship the item back to us first.
No refund will be issued until the item is safely returned to us and inspected.
Items must be in the same condition they were sent.

If the item comes back altered, damaged, worn, or different than shipped, we may refuse the refund.

RETURN SHIPPING COSTS

Unless the error was ours, the customer is responsible for return shipping.

QUESTIONS?

Email us anytime: oldfarmhousetack@gmail.com